Privacy Policy

At Stormveil, we take your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website or use our services. We are committed to maintaining the trust you place in us by handling your data responsibly and transparently.

By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

We collect several types of information from and about users of our website, including:

Personal Information

When you fill out contact forms or communicate with us, we may collect personal information such as your name, email address, phone number, and any other information you choose to provide. This information is collected only when you voluntarily submit it to us.

Usage Data

We automatically collect certain information about your device and how you interact with our website. This may include your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other diagnostic data. This information helps us understand how visitors use our site and improve user experience.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are small data files that are placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website. For more information about the cookies we use, please see our Cookie Policy.

How We Use Your Information

We use the information we collect for various purposes, including:

To respond to your inquiries and provide customer support
To deliver and improve our services and website functionality
To analyze website usage and understand how visitors interact with our site
To send you marketing communications if you have opted in to receive them
To detect, prevent, and address technical issues or security threats
To comply with legal obligations and protect our rights

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: When you provide explicit consent for us to process your personal information for specific purposes
Contract: When processing is necessary to fulfill our contractual obligations to you
Legitimate Interests: When we have a legitimate business interest in processing your data, such as improving our services
Legal Obligation: When we must process your data to comply with legal requirements

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers: We may share information with third-party service providers who perform services on our behalf, such as hosting, analytics, or customer support. These providers are contractually obligated to protect your information.
Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments and monitoring
Access controls and authentication protocols
Employee training on data protection practices

However, please note that no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it. The specific retention periods depend on the nature of the information and the purposes for which it was collected.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

Access: You have the right to request access to the personal information we hold about you
Rectification: You can request that we correct any inaccurate or incomplete information
Erasure: You have the right to request deletion of your personal information under certain circumstances
Data Portability: You can request a copy of your data in a structured, commonly used format
Object: You have the right to object to certain types of processing of your personal information
Withdraw Consent: If processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us using the information provided at the top of this page. We will respond to your request in accordance with applicable data protection laws.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

Avoid filling out contact forms, account registrations, or any data-submitting features
Disable cookies through your browser settings (see our Cookie Policy for more details)
Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.

Third-Party Links

Our website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information from our servers.

International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction. If you are located outside Australia and choose to provide information to us, please note that we may transfer the data to Australia and process it there. We take appropriate measures to ensure that your data is treated securely and in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page with an updated revision date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at the address provided above or through our contact page. We are committed to resolving any privacy concerns you may have.

Contact Information